Returns

Returns  

Return guidelines

We want you to be satisfied with your purchase. If for any reason you are not satisfied with your purchase, you can return it within 30 days of receipt of the goods.

Conditions for the return

• The items must be unused and in their original condition.
• The original packaging and labels must be intact.
• Reduced items cannot be returned.

Return process

1. Fill in the return formDownload the return form from our website and fill it out completely.
2. Pack articlesPack the items securely together with the completed return form.
3. Request return labelContact our customer service at [e-mail address] or [telephone number] to obtain a return label.
4. Send parcelStick the return label on the parcel and take it to a post office or a shipping service of your choice.

Return costs

• Free returns: For orders over 50 € we will cover the return costs.
• Return costs for orders under €50The return costs are borne by the customer.

Refund

• Refunds will be made within 14 days of receipt and inspection of the returned items.
• The refund will be made to the original payment method.
• You will receive an e-mail confirmation as soon as your refund has been processed.

Exchange

• It is currently not possible to exchange items. Please return the unwanted item and place a new order.

Contact us

If you have any questions about your return, please contact our customer service:

• e-mail:  info(@)notdiensthebamme.de